Orders & Returns
Frequently Asked Questions
Can I return my custom curtains or blinds?
Due to the custom nature of our products, we are unable to accept returns. Each order is made specifically to your measurements and design choices.
Can I cancel my order after placing it?
We can only accept cancellations within 24 hours of an order being placed. After this period, production begins, and we cannot modify or cancel the order.
Will I receive a confirmation of my order details?
Yes, all customers receive an order confirmation email, which includes your measurements and specifications. We highly recommend reviewing this carefully, as orders are made to measure and cannot be returned.
Should I order a fabric sample before purchasing?
Yes, we always recommend ordering a fabric sample before placing an order. Digital screens can vary in how they display colours and textures, so a sample ensures you’re happy with your selection.
Will my curtains or blinds have seams?
In most cases, yes. The majority of fabrics are milled in standard widths, which means wider curtains and blinds may require seams. If you have concerns, please contact our team, and we’ll be happy to assist.
What should I do if I have questions or concerns about my order?
If you have any questions or need assistance, our team is here to help. You can reach us at info@workroombydesign.com, and we’ll do our best to resolve any issues.